Contact support
The fastest way to reach us is by email. We aim to respond within the timeframes below based on your subscription plan.
| Plan | Channel | Response time |
|---|---|---|
| Starter | Within 2 business days | |
| Professional | Priority email | Within 1 business day |
| Enterprise | Dedicated support | Within 4 business hours |
Support: support@vatidator.com
Sales and licensing: sales@vatidator.com
Privacy and data protection: privacy@vatidator.com
Security disclosures: security@vatidator.com
Please include your subscription email address, ERP platform, and a brief description of the issue when contacting support. Screenshots or error messages are always helpful.
Documentation
Full product documentation is available at vatidator.com/docs/vat-compliance-suite. Documentation covers getting started and initial setup, VAT Compliance Suite configuration (bulk validation, posting block, audit log), the Privacy & GDPR Suite (running assessments, interpreting findings, remediation), API reference for enterprise integrations, and frequently asked questions.
Common topics
Setting up VAT Compliance Suite
After installing the extension, navigate to VAT Validation Setup in Business Central to enter your API URL and bearer token. Full instructions: vatidator.com/docs/vat-compliance-suite.
Bulk VAT validation
Use the VAT Validation Dashboard to run bulk validation across your entire customer and vendor database. Results are logged with tamper-evident proof records automatically.
Posting block configuration
The posting block can be configured per document type and per VAT status (Invalid, Unchecked, Stale). Configuration is available in VAT Validation Setup.
Privacy & GDPR Assessment
Run a scan from the Privacy Assessment Overview page. The assessment analyses your ERP data model for PII-sensitive fields and API exposure risks and generates a scored findings report.
Proof records and audit evidence
Each validation generates a proof record with a unique Proof ID, viewable via the VAT Proof Viewer and retained according to your subscription plan (Starter: 12 months, Professional: 5 years, Enterprise: custom).
Supported platforms
| Platform | Status |
|---|---|
| Microsoft Dynamics 365 Business Central (SaaS) | Available now |
| Microsoft Dynamics 365 Business Central (on-premises) | Available now |
| Salesforce (Sales Cloud, Service Cloud) | In development, join early access |
| SAP / D365 F&O | Planned, available as enterprise integration, contact sales |
Minimum BC version: Business Central 2026 Wave 1 (application 28.0) or later.
Reporting a bug
If you encounter unexpected behaviour, please email support@vatidator.com with a description of what happened and what you expected, steps to reproduce, your ERP platform and version, and any error messages or screenshots. We confirm receipt within one business day.
Security disclosures
If you discover a security vulnerability in our products or infrastructure, please report it responsibly to security@vatidator.com. We ask that you do not publicly disclose the issue until we have had a reasonable opportunity to investigate and address it. We acknowledge reports within 48 hours.
Billing and subscriptions
Billing and subscription management is handled by our Merchant of Record payment provider. To manage your subscription, update payment details, or download invoices, use the customer portal link sent to your subscription email address. For billing enquiries not resolved through the portal, contact billing@vatidator.com.
Service status
We maintain our API infrastructure on Microsoft Azure (EU West Europe region). In the event of a service disruption, we will communicate via email to active subscribers. Enterprise customers with SLA agreements receive direct notification per their support contract.
Vatidator is a product of Vatidator OÜ, Estonia. For legal and privacy information, see our Privacy Policy and Terms of Service.